Contact Us
Get in touch with SoleStock
SoleStock is an online store selling Nike, Air Jordan and Adidas sneakers at discount prices, with a focus on how each pair feels under foot. If a question about cushioning, support or fit is holding up your order, we are here to help.
How to reach us
You can contact our support team in two ways:
- WhatsApp: send us a message for quick answers about sizing, comfort and orders.
- Contact form: fill in the form on this page and we will reply as soon as we can.
Please include your order number when you write about an existing order. It helps us find your details faster.
Questions about comfort and fit
Choosing a sneaker is often about how it feels after hours on your feet. Tell us what you need and we will help you compare options:
- Which models offer softer cushioning for long days.
- How much support a pair gives around the heel and midfoot.
- How a specific Nike, Air Jordan or Adidas model tends to fit.
We stick to what we know about the shoes themselves. We do not guess about medical needs, so if you have a specific foot condition, please ask a qualified professional.
Orders and shipping
- Orders ship with a tracking number.
- Shipping takes 7-15 business days.
- Shipping is free on orders over $50.
- Checkout is secure.
If your tracking has not updated recently, message us on WhatsApp or use the contact form and we will look into it.
Returns
If a pair does not feel right, returns are accepted within 30 days of delivery. Contact us first so we can guide you through the process.
Before you write
To help us answer quickly, please include:
- Your order number, if you have one.
- The model and size you are asking about.
- A short description of what you need, such as cushioning or fit advice.
We read every message and reply in the order received. Thanks for choosing SoleStock.